Shipping and Delivery:

Shipping Timeframe: Domestic
All packages are shipped from Jacksonville, FL. Handling time is 24-48 hours.
First Class Mail: 2-5 Business Days
Priority Mail: 2-3 Business Days
Shipping Timeframe: International
All packages are shipped from Jacksonville, FL. Handling time is 24-48 hours. However, depending on your order, it may take up to 7 business days.
First Class Mail International: No Tracking Information; 15-30 business days transit time.
Priority Mail International: No Tracking; 10-15 business days transit time.
Express Mail International: With Tracking; 5-6 business days transit time.

IMPORTANT: Duties and Taxes are not part of the shipping cost. You are responsible for paying these charges to your country's customs.

Missing Packages: Domestic

Please note that we do not refund nor reship orders if the tracking information states "delivered." Please contact your local post office to check the whereabouts of your package. Please understand that once the package has been shipped or dropped at the post office, we are no longer aware on how the post office handles your package. Most of the time, when the tracking information states "delivered," either the post office will deliver it that same day or they are holding the package at their office.

Missing Packages: International

Please note that it may take up to 30 business days for your package to be delivered. If you haven't received your order in 60 business days, kindly notify us and we will contact the post office to file a claim. Refund will be given less shipping and handling. In addition, the countries listed below are very strict with skin care articles being exported to their country.

Please expect shipping delay if your country is listed below.
- Italy
- Middle East UAE
- South Africa
- Japan
- Korea
- India

Shipping cost: the exact shipping cost can be calculated by adding all of the products that you'd like to purchase to your cart and then selecting the country where it's going to be shipped.